Consumer Protection (E-Commerce) Rules, 2020

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A parliamentary panel has submitted its report on ‘The Consumer Protection (E-Commerce) Rules, 2020


  • The government should offer a clear-cut definition of ‘unfair’ trade practice. 
  • Fix a cap on delivery charges levied by e-commerce firms.
  • Provide for penal provisions for violation of rules related to misinformation. 
  • The Ministry of Consumer Affairs, Food and Public Distribution should issue broad guidelines for the fixation of delivery charges along with a cap on the highest limits of the delivery charges in peak hours of service.
  • The Ministry should also clearly define ‘drip pricing’— wherein the final cost of the product goes up due to additional charges, and provide for protecting consumers against this by including penal provisions for violation.

Source : The Hindu

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